I've been crafting and creating accessories since June. Not long. Right? I've never had a complaint about a product, however I've spent lots of time stressing over what people think of what they've purchased.
I want people to be happy. I try to be creative with my headbands. I also try and keep the cost low. I've made changes to many of my products to make the quality better.
I had my first complaint today. And I'm taking it personally.
A headband was shipped last week that had an edge that was fraying. I always heat seal the edges of the fabric to prevent this. I must have missed this one. I feel silly. sad. and a little dumb.
I want people to be pleased with the product and I'm really having a hard time with the fact that someone isn't happy.
My husband, in trying to cheer up this sad headband maker, has reminded me that one unhappy customer shouldn't overshadow the 200+ happy customers. I'm focusing on the one.Because one unhappy customer really bothers me.
I'm in the process of fixing the problem. I hate the feeling of disappointing someone.
If you've purchased...and been happy....I could use a little pick me up. :)
How about a song...
Iiiiiiiiiiiiiiiif you're happy and you know it, leave some love. ::clap? clap?::